Field Service Management (FSM) software is a digital solution that streamlines operations for any service-based business. This software helps companies to manage customer service calls and related tasks, such as scheduling staff, routing technicians, and tracking inventory. It also provides visibility into data about customer interaction with your services or products.
By using FSM software, companies can save time and money while improving customer satisfaction. It helps to create a seamless workflow between dispatching, job tracking, communication, invoicing, and more. The software also provides quick access to customer data for improved decision-making.
Field Service Management Softwarealso offers features such as:
- Automation: Automate appointment scheduling, dispatch, and customer notifications.
- Mobility: Increase technician productivity by allowing them to access information on the go.
- Reporting & Analytics: Gain insights into customer service activities to make better decisions.
- Customer Self-Service: Allow customers to track and update their service requests